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Compare TQM and BPR |
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A short essay illustrating the major difference and similarities between
BPR and TQM. |
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Re-engineering
and TQM: Approaches to Organizational Change |
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Written by Dr. D. Chaudron. The author discuss the different approaches
in applying TQM: incremental approaches and structural approach. |
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Evaluating
Your Total Quality Effort |
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Briefly describes the problems in implementing TQM; such as "overuse of
process action team", "not making decisions up front", "need-technique mismatch",
"caught between the square peg and NIH diseases", "mass training", "no top
management support excuse" and "labelitis". |
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Elements of
Quality |
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Defines some concepts in quality and TQM such as the relationship with
suppliers, employee empowerment, problem solving cycle, and measurements. |